Frequently Asked Questions
Find answers to common questions about our jewelry and services
Orders & Shopping
After you place an order, you can see all details in My Account.
Our team will contact you for confirmation.
You can also message us on +91 98740 85669 between 11 AM and 10 PM, except Thursday.
We will share product updates and the tracking ID.
For any questions or human support, our WhatsApp team is always available.
Yes, you can change your order
Before it is shipped
Once the product is handed over to the courier, changes are not possible.
For changes before dispatch, contact us at +91 98740 85669.
Our website is designed to be simple and easy to use.
Browse products using categories and filters
Select a product
Click Buy Now
Sign up or log in
Enter your address
Complete payment
After that, we take care of everything—from confirmation to delivery.
We ensure complete authenticity by showing you the product and its weight via video call.
Our team will tell you the amount of your chosen product, then you can send the payment.
You can pay us via PhonePe, GPay, or Bank Transfer. Payment will be in the name of Biswakarma Jewellery Shilpalaya.
Once you send the payment, we will send the product to your home.
Once you confirm receipt, we will be happy that we've completed the process successfully.
Yes.
We can help with gift deliveries
Please inform our team during the confirmation call so that delivery details and communication are handled correctly.
Yes.
Gold and silver rates change daily
Final pricing is always based on the rate applicable on the booking or purchase day.
Shipping & Delivery
All products are shipped with insurance for your protection.
Our team tracks every order from shipping to delivery.
If you have any concern, you can contact us anytime.
We stay with you until your product is safely delivered.
FREE DELIVERY
All over India
There is no delivery charge. We provide free delivery all over India.
You can check delivery time on any product page by entering your PIN code.
Usually, delivery takes 5 to 7 days.
No.
Currently, we ship within India only
We provide reliable delivery services across all states and cities in India.
Yes!
We deliver safely anywhere within India
We ensure secure packaging and reliable delivery to your doorstep, no matter where you are in India. All our deliveries are insured for your peace of mind.
- •All deliveries are OTP-based.
- •If the phone number is wrong, delivery cannot be completed.
- •OTP is mandatory for safe and secure delivery.
Please check your phone number carefully—
- •While placing the order
- •On the soft copy bill
Always provide two numbers: one primary and one alternate.
Returns & Refunds
- •Silver products are not returnable.
- •Only gold items can be returned.
- •We always pay the delivery charges.
- •If you return or ship the product back, the return shipping cost is saved.
- •If you paid through an online platform like Razorpay, a 2% payment charge is non-refundable.
- •The remaining amount will be added to your BJS Wallet as a coupon, which you can use to shop again on our website.
- •You may return unused and unopened items within 7 days.
- •If the return is due to our mistake (wrong or defective item), we will pay the return shipping cost.
- •If you simply do not like the product, the bill amount will be added to your BJS Wallet as a coupon.
Payment & Security
No.
We accept online payments only
We accept payments through Razorpay, UPI, and other online payment methods for secure transactions.
Yes.
Secure payment processing
Payments are processed through Razorpay, UPI, or bank transfer.
While making payment, ensure the receiver name is:
- •Biswakarma Jewellery Shilpalaya
- •or Sanjit Dhar
- •We are BIS registered and GST registered in India.
- •GST Number: 19ADUPD9317L1ZU
- •We have two physical jewellery stores in India, visible on Google Maps.
- •We are also active on Facebook and WhatsApp.
Yes, online shopping is now one of the most popular platforms, similar to Amazon and Flipkart. We recommend checking company details and getting suggestions from friends and family.
Our Experience: Our shop is 24+ years old (established in 2000), and we've been serving customers online with complete satisfaction.
While delivering products to our customers, we always insure the items to ensure safe delivery. You can check our page's reviews and videos to get broader knowledge about our services.
We appreciate your effort in knowing our Jewellery Shop, Biswakarma Jewellery Shilpalaya.
About Us & Contact
Come to Barasat Station → Go to Colony More → Ask anyone to locate Hanuman Mandhir → You'll find Biswakarma Jewellery Shilpalaya in front of Hanuman Mandhir
Come to Barasat ICICI Bank and call us at 9830272486, 9831638863, or 9614427255. Our team will guide you regarding parking and reaching our showroom.
Come to Barasat Colony More → You can see the bridge → Under the bridge, take right and ask someone to show Hanuman Mandhir → You'll find our shop in front of Hanuman Mandhir.
We always update any uncertain closing of our shop on our status or page updates.
In case you miss updates or have doubts while arriving, please call us before coming:
Our team will guide you.
11 AM to 8 PM
Open Every Day Except Thursday
In case you have any queries, call us at:
We've created a helpful video guide to help you measure your hand size accurately.
This video will guide you step-by-step to get the perfect measurements for your jewelry.
Still have questions?
We're here to help! Contact our team for personalized assistance.
