Biswakarma Jewellery Shilpalaya

Return & Refund Policy

Our Refund Policy

We appreciate your trust in Biswakarma Jewellery Shilpalaya. While we strive to provide you with the finest jewelry experience, we understand that certain situations may require refunds. Please review our comprehensive refund policy below, and pair it with the shipping policy or shopping FAQ when you need the full order picture.

When Full Refunds Are Available

Delivery Issues

We will provide a full refund if we are unable to deliver the product to your area.

Product Unavailable

Full refund if the product is no longer available in our store or inventory.

Early Cancellation

Full refund available if cancellation is done within one day of order placement.

Refund Processing Time

For the above cases, we will process a full refund to your bank account within 5-7 working days.

Standard Policy

If there's something wrong with the product you bought, or if you are not happy with it, please contact us first through the contact page so we can review the case correctly.

Refunds are NOT given for purchases
You can purchase any other item with your bill amount

Exchange Option

While we don't offer direct refunds for most purchases, we do provide:

Bill Amount Adjustment

Use your original purchase amount towards any other jewelry piece in our collection or browse by category.

International Orders

Current Service Area:

We currently provide our services in India only. We cannot deliver any product outside India.

Special Case:

If you are ordering from outside India but want delivery within India, we can process your order.

Refund Eligibility:

Full refund if ordering from outside India for outside India delivery
Refund available if you cancel before processing (1-2 days)
No refund for orders already in shipping

Shipping & Return Policy

Return Shipping:

Customer is responsible for return shipping costs
This applies even if the original item had free shipping

Our Commitment:

Thorough quality check before processing
Careful packaging to prevent transit damage

Note: Biswakarma Jewellery Shilpalaya is not liable for damages caused to items during transit or transportation. Please also review the shipping policy.

Need Help with Your Order?

If you are not completely satisfied with any product or service, don't hesitate to contact us.

Phone

+91 9874085669

Email

support@sujoydhar.in

Address

Barasat Colony More Near Hanuman Mandhir
Kolkata 700126

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