Biswakarma Jewellery Shilpalaya

Shipping & Delivery Policy

Shipping Information

We are committed to delivering your precious jewelry safely and efficiently. Please review our comprehensive shipping policy to understand our delivery terms and conditions. If you are still browsing, start with all products or narrow down via category pages.

FREE SHIPPING

We provide free shipping on all orders with delivery within 7-15 days. For checkout and dispatch questions, see the FAQ.

Dispatch Time

Orders dispatched within 7-15 business days

Warehouse operates Monday-Friday (standard business hours)

Closed on national holidays (minimal delays ensured)

Transit Time

Domestic shipments: 2-7 days in transit

Total delivery time: 7-15 days from order

Tracking provided upon dispatch

Service Areas

Domestic Shipping (India)

• Free shipping across India
• 2-7 days transit time
• P.O. Box delivery available (postal services only)
• Military addresses supported (USPS)

Browse what is available now on the products page.

International Shipping

We currently ship within India only.

Important: Please do not place an order if you cannot take delivery within India.

Returns & Warranty

Change of Mind Returns

Return request within 7 days of receipt

Items must be in original packaging, unused, resealable condition

Return shipping at customer's expense

Refund: Processed as store credit for future purchase

For the full return flow, review our refund policy.

Warranty Claims

Claim must be submitted within 7 days of receipt

Processing time: 7 days after return receipt

Customer pre-pays return shipping (reimbursed on valid claim)

Warranty Options:

• Refund to original payment method
• Store credit refund
• Replacement item (if in stock)

Address Changes

We can change your delivery address anytime before the order is dispatched. Contact us immediately for address modifications.

Out of Stock Items

If items are unavailable, we'll fulfill available products and contact you about restocking or refund preferences for backordered items. You can continue browsing similar items on the products page.

Insurance Coverage

All parcels are insured for loss and damage up to the value stated by the courier. We process refunds/replacements after investigation.

Tracking Notifications

Upon dispatch, you will receive:

Tracking link via email/SMS
Real-time shipping updates
Delivery progress monitoring

Damaged Parcels

If you receive a damaged parcel:

Reject the parcel from courier if possible
Contact customer service immediately
We'll process refund/replacement after investigation

Duties & Taxes

Sales Tax

Already included in displayed prices on our website

Import Duties

Pre-paid for international shipments (no additional fees)

Cancellations

Before Dispatch

Cancellations accepted anytime before order dispatch

After Dispatch

Please refer to our refund policy for dispatched orders

Questions before cancelling? Use the contact page.

Customer Service

For all shipping and delivery enquiries, we're here to help!

Call Us

+91 9874085669

Business Hours

Every Day (Except Thursday)
11 AM - 8 PM

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