🏺 Biswakarma Jewellery Shilpalaya
Shipping & Delivery Policy
Shipping Information
FREE SHIPPING
We provide free shipping on all orders with delivery within 7-15 days!
Dispatch Time
Orders dispatched within 7-15 business days
Warehouse operates Monday-Friday (standard business hours)
Closed on national holidays (minimal delays ensured)
Transit Time
Domestic shipments: 2-7 days in transit
Total delivery time: 7-15 days from order
Tracking provided upon dispatch
Service Areas
Domestic Shipping (India)
- • Free shipping across India
- • 2-7 days transit time
- • P.O. Box delivery available (postal services only)
- • Military addresses supported (USPS)
International Shipping
We currently ship within India only.
Important: Please do not place an order if you cannot take delivery within India.
Returns & Warranty
Change of Mind Returns
Return request within 7 days of receipt
Items must be in original packaging, unused, resealable condition
Return shipping at customer's expense
Refund: Processed as store credit for future purchase
Warranty Claims
Claim must be submitted within 7 days of receipt
Processing time: 7 days after return receipt
Customer pre-pays return shipping (reimbursed on valid claim)
Warranty Options:
- • Refund to original payment method
- • Store credit refund
- • Replacement item (if in stock)
Address Changes
We can change your delivery address anytime before the order is dispatched. Contact us immediately for address modifications.
Out of Stock Items
If items are unavailable, we'll fulfill available products and contact you about restocking or refund preferences for backordered items.
Insurance Coverage
All parcels are insured for loss and damage up to the value stated by the courier. We process refunds/replacements after investigation.
Tracking Notifications
Upon dispatch, you will receive:
- Tracking link via email/SMS
- Real-time shipping updates
- Delivery progress monitoring
Damaged Parcels
If you receive a damaged parcel:
- Reject the parcel from courier if possible
- Contact customer service immediately
- We'll process refund/replacement after investigation
Duties & Taxes
Sales Tax
Already included in displayed prices on our website
Import Duties
Pre-paid for international shipments (no additional fees)
Cancellations
Before Dispatch
Cancellations accepted anytime before order dispatch
After Dispatch
Please refer to our refund policy for dispatched orders
Customer Service
For all shipping and delivery enquiries, we're here to help!
Call Us
+91 9614427255Business Hours
Monday - Friday
Standard Business Hours