🏺 Biswakarma Jewellery Shilpalaya
Return & Refund Policy
Our Refund Policy
When Full Refunds Are Available
Delivery Issues
We will provide a full refund if we are unable to deliver the product to your area.
Product Unavailable
Full refund if the product is no longer available in our store or inventory.
Early Cancellation
Full refund available if cancellation is done within one day of order placement.
Refund Processing Time
For the above cases, we will process a full refund to your bank account within 5-7 working days.
Standard Policy
If there's something wrong with the product you bought, or if you are not happy with it:
- Refunds are NOT given for purchases
- You can purchase any other item with your bill amount
Exchange Option
While we don't offer direct refunds for most purchases, we do provide:
Bill Amount Adjustment
Use your original purchase amount towards any other jewelry piece in our collection.
International Orders
Current Service Area:
We currently provide our services in India only. We cannot deliver any product outside India.
Special Case:
If you are ordering from outside India but want delivery within India, we can process your order.
Refund Eligibility:
- Full refund if ordering from outside India for outside India delivery
- Refund available if you cancel before processing (1-2 days)
- No refund for orders already in shipping
Shipping & Return Policy
Return Shipping:
- Customer is responsible for return shipping costs
- This applies even if the original item had free shipping
Our Commitment:
- Thorough quality check before processing
- Careful packaging to prevent transit damage
Note: Biswakarma Jewellery Shilpalaya is not liable for damages caused to items during transit or transportation.
Need Help with Your Order?
If you are not completely satisfied with any product or service, don't hesitate to contact us.
Phone
+91 9614427255Address
Barasat Colony More Near Hanuman Mandhir
Kolkata 700126